Returns

contemporary craft

Returns and refunds

Requests and refunds

Preliminary returns and refunds guidance. Replace this page with the approved rules for standard and personalized products before final launch.

  • Contact us before sending any return and include the order number plus the reason for the request.
  • Personalized or made-to-order products may be subject to different exclusions or conditions than standard items.
  • Approved refunds are processed back to the original payment method when supported, or through the agreed operational path with the customer.
  • Before go-live, add return timing, return-shipping costs, item-condition rules, customized-item exceptions, and complaint instructions approved by counsel.